Missing Time Entries

Common Causes

Time entries may appear to be missing for several reasons. The most common cause is an active date or project filter that hides certain entries from view. Another frequent issue is that the entry was logged under a different project than expected. Check the Calendar view without any filters applied to see all entries for the selected date range.

Checking Filters and Date Ranges

On the Calendar page, verify that no project filter is active that might be hiding entries. Also check that you are viewing the correct date range. If you are an admin looking for a team member's entries, make sure you have selected the correct team member from the filter options. Reset all filters to their defaults to get a complete view.

Tracking Date Restrictions

If a team member's tracking dates have been configured with a start or end date, entries outside that range will not be displayed or accepted. Check the member's tracking date settings on the Team page. Similarly, if a project has a defined date range, entries outside that range cannot be created. Ask your admin to verify these settings.

Recovering Data

Logged does not permanently delete time entries when they are removed. If you believe an entry was accidentally deleted, contact your team admin who may be able to assist. For entries that were never saved, check if there were any network errors during submission. Always verify that the save confirmation appeared after submitting a time entry on the Calendar page.