Billing Problems
Resolve billing issues including failed payments, subscription status problems, and how to contact support in Logged.
Payment Failed
If your payment fails, Logged will notify you via email and display a warning in the dashboard. Common reasons for failed payments include expired credit cards, insufficient funds, or bank security blocks. Go to the Billing page and click "Manage Subscription" to update your payment method through the Stripe customer portal. After updating, the payment will be retried automatically.
Subscription Status Issues
Your subscription status is displayed on the Billing page. If your status shows as inactive or expired when you believe it should be active, first check that your latest payment was processed successfully. During the 40-day free trial, your status will show as "Trial". After the trial ends, you need to select a plan and complete payment to maintain access to all features.
Invoices and Receipts
All invoices and payment receipts are available through the Stripe customer portal. Navigate to the Billing page and click "Manage Subscription" to access your billing history. From there, you can download individual invoices as PDF files. Invoices include all the details typically needed for accounting and expense reporting purposes.
Contacting Support
If you are unable to resolve a billing issue on your own, contact our support team through the help section or email us directly. When reaching out about a billing issue, please include your team name, the email address associated with your account, and a description of the problem. Our team typically responds within one business day.