ConsultCo: Transparent Client Billing in Half the Time
How ConsultCo transformed their client invoicing with structured time tracking
The Challenge
ConsultCo, a management consulting firm with 40 consultants across three offices, struggled with inconsistent time tracking. Each consultant used their own method -- some in spreadsheets, others in personal apps, a few on paper. At month-end, the finance team spent three full days collecting, consolidating, and verifying hours before they could invoice clients. Disputes over billed hours were common, and the lack of detailed descriptions made it hard to justify charges.
The Solution
Logged gave ConsultCo a single platform where every consultant logs hours with per-client project attribution and detailed activity descriptions. The weekly submission and approval workflow ensures hours are reviewed before they reach the finance team. AI-generated monthly summaries provide clients with transparent overviews of activities performed, while budget tracking alerts project managers when engagements approach their contracted limits.
Results
- 50% reduction in month-end billing administration
- Zero billing disputes in the first quarter after adoption
- Full team adoption within two weeks
- Client satisfaction scores increased by 15%
“Our clients now receive detailed activity reports alongside every invoice. The transparency has completely eliminated billing disputes and actually strengthened our client relationships.”
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